Return and Refund Policy

Return and Refund Policy

Last updated: October 16, 2026

At Trendelle, customer satisfaction is important to us. We want you to feel confident when shopping for your favourite styles. This Return and Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our online store.

1. Return Eligibility

You may request a return if the product you received is eligible under this policy and applicable law.

To help us process your request, returned products should generally be:

  • Unworn, unused, and unwashed.

  • In their original condition, with original tags and packaging where applicable.

  • Accompanied by your order number or proof of purchase.

Products that are damaged, defective, incorrect, or materially different from their description will be handled in accordance with applicable consumer protection laws.

2. Return Request Timeline

Please contact us within 7 days of delivery to request a return or report an issue with your order.

This is our requested return window for eligible products. It does not restrict any rights or remedies you may have under applicable law.

3. Items That May Not Be Eligible for Return

Unless required by applicable law, the following items may not be eligible for return:

  • Products that have been worn, washed, used, or damaged after delivery.

  • Products without original tags or packaging where these are necessary for verification.

  • Items specifically marked as non-returnable on the product page.

  • Products returned without prior approval or without sufficient order details.

Defective, damaged, incorrect, or misrepresented products will be assessed separately and will not automatically be excluded from remedies required by law.

4. How to Request a Return

To request a return, email our customer support team with:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Clear photographs or videos if the product is damaged, defective, or incorrect.

Email: [Enter your customer support email]

Please use the subject line “Return Request – Order #[Your Order Number]”.

Our team will review your request and share the next steps, including return instructions where applicable. Please do not send a product to an address until return instructions have been provided.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible and preferably within 48 hours of delivery, with photographs or videos and your order details.

We will review the issue and provide an appropriate resolution, which may include a replacement, return, refund, or another remedy required by applicable law.

The 48-hour reporting request is intended to help us investigate promptly and does not remove any legal rights you may have.

6. Refund Process

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method, subject to payment provider procedures. If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative where permitted.

Refund processing times may vary depending on your bank, payment provider, or financial institution.

7. Shipping Charges for Returns

Return shipping arrangements and charges will be communicated when your return request is approved.

If a return is due to a confirmed defective, damaged, incorrect, or materially misdescribed product, the applicable return shipping costs and remedies will be handled in accordance with our policy and applicable law.

For other eligible returns, the customer may be responsible for return shipping costs where permitted by law and communicated in advance.

Original shipping charges, discounts, and other fees will be handled in accordance with the circumstances of the order and applicable law.

8. Exchanges

If you need a different size, colour, or product, please contact us to check whether an exchange is available.

Exchanges depend on product availability. If an exchange is not possible, we will explain the available alternatives under this policy and applicable law.

9. Order Cancellations

Cancellation requests are handled under our separate Cancellation Policy. Orders that have already been dispatched may not be eligible for cancellation, but you may contact us to ask about the return options available.

10. Refund Delays

If your refund has been approved but has not appeared in your account, first check your bank account and contact your card issuer or payment provider.

If the refund is still missing after the processing period communicated to you, contact us with your order number so we can help investigate.

11. Contact Us

For return, exchange, or refund questions, contact:

Store Name: Trendelle
Email: [Enter your customer support email]
Website: [Enter your store URL]

We appreciate your trust in Trendelle and will do our best to make your shopping experience smooth and transparent.

This policy does not exclude or limit any rights available to customers under applicable consumer protection laws.