Cancellation Policy

Cancellation Policy

Last updated: October 16, 2026

At Trendelle, we want you to have a smooth and satisfying shopping experience. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers who wish to cancel an order should contact Trendelle as soon as possible using our customer support email.

Orders may be cancelled if they have not yet been processed or shipped. Once an order has been packed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible.

2. How to Request a Cancellation

To request a cancellation, please email us with the following details:

  • Your full name

  • Order number

  • Email address or phone number used to place the order

  • Reason for cancellation

Email: [Enter your customer support email]

Please use the subject line “Order Cancellation Request” to help us identify your request quickly.

3. Cancellation Confirmation

Submitting a cancellation request does not automatically mean that your order has been cancelled. Our team will review the request and confirm whether cancellation is possible.

If your order has already been dispatched, please refer to our Return and Refund Policy for the options available.

4. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled, any eligible refund will be processed to the original payment method, subject to the applicable payment provider's timelines and legal requirements.

For Cash on Delivery (COD) orders that are cancelled before dispatch, no payment refund is generally required because payment has not yet been collected.

Any refund will be handled in accordance with our Refund Policy and applicable law.

5. Changes to Orders

If you need to change the size, colour, product, or shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee changes once an order has entered processing or has been shipped.

6. Cancellation by Trendelle

Trendelle may cancel an order where reasonably necessary, including when a product is unavailable, a pricing or listing error occurs, payment cannot be verified, or a suspected fraudulent transaction is identified.

If payment has already been collected for an order cancelled by us, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

7. Contact Us

For cancellation requests or questions about this policy, contact:

Store Name: Trendelle
Email: [Enter your customer support email]
Website: [Enter your store URL]

We appreciate your understanding and thank you for shopping with Trendelle.

This policy does not limit any rights available to customers under applicable consumer protection laws.