Privacy Policy

Privacy Policy

Last updated: October 16, 2026

At Trendelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge this Privacy Policy, subject to any consent requirements under applicable law.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

Personal and Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Order and Transaction Information

  • Products purchased, order history, and order status

  • Payment status and transaction references

  • Information needed to process refunds, returns, or exchanges

We do not intend to collect or store your complete payment card details. Payments may be processed securely by third-party payment providers under their own privacy and security practices.

Technical Information

  • IP address, browser type, device information, and operating system

  • Website usage, pages visited, and interactions with our store

  • Cookies and similar technologies, subject to applicable consent requirements

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Send order confirmations, shipping updates, and customer support messages.

  • Handle cancellations, returns, exchanges, and refunds.

  • Respond to questions and resolve customer issues.

  • Maintain, secure, and improve our website and shopping experience.

  • Detect and prevent fraud, abuse, or unauthorised transactions.

  • Meet applicable legal, tax, accounting, and regulatory obligations.

  • Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time using the unsubscribe option, where available, or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website performance, and help improve your shopping experience.

Third-party services integrated with our store may also use cookies or similar technologies. Where required, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect some store features.

4. How We Share Your Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

  • Shopify: Our e-commerce platform and related services.

  • Payment providers: To process payments and eligible refunds.

  • Shipping and courier partners: To deliver orders.

  • Technology and analytics providers: To maintain and improve our website.

  • Customer support services: To respond to enquiries.

  • Legal or regulatory authorities: Where required by law or necessary to protect legal rights.

We share only information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with our service providers.

We do not sell your personal information in exchange for money.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and legal compliance.

We use reasonable technical and organisational measures to help protect information against unauthorised access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

  • Raise a privacy complaint or request information about how your data is handled.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.

7. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information unlawfully, please contact us so that we can review the matter.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing personal information with them.

9. International Data Processing

Some service providers may process or store information in countries other than your own. Where applicable, such processing will be subject to relevant legal requirements and appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will be published on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:

Store Name: Trendelle
Email: [Enter your customer support email]
Website: [Enter your store URL]

We appreciate your trust in Trendelle and are committed to handling your information responsibly.

This Privacy Policy should be read together with our Terms and Conditions, Cancellation Policy, and Return and Refund Policy.